Last January I bought myself a Fitbit Charge HR. This was a nice upgrade from my Fitbit Flex which was very basic. The Charge gives you a nice display that you can cycle through so you can see the time, your steps, miles, calories, floors, and heart rate. The Flex would show dots each representing 20 percent to your goal. That was lame.
Anyway I have gotten used to the Charge HR and the fact that the first display is the watch. I haven’t worn a watch for a number of years because it was supplanted by my smartphone. In August the band near the display bubbled up. My son had recently shown the same thing had happened to the one I bought him last Christmas. I decided since it was still operational to just ignore it. But on Wednesday the display gave me a narrow bar. I thought it needed charging but it didn’t really take a charge. I held down the button to reboot and when it came back up it took the charge. Later in the day the narrow bar came back. I tried to charge it and it appeared it had fully lost its charge from the morning. That didn’t seem right. But after a few minutes it was fully charged.
So yesterday I took it off the charger and decided to put it on, but alas, it was dead. So dead that it is sitting here completely dark. Sadness. So I decided to Google (favorite verb) this and sure enough this has happened to a lot of people. One link put me to Fitbit trouble shooting. After scrolling a short ways I read that it should be under warranty for a year, and yes, there was a link to support. The support page gave a few options such as calling and email but both appeared to be slow methods. It was clear the correct choice was the chat box. So I selected it and the process was super easy and fast and I was very impressed with the politeness and response of the support person. Homerun! I got notice my new ChargeHR has been shipped this morning.
Good job Fitbit. I see you have a Charge2 now for sale. Here’s hoping you have a more robust second iteration.